Frequent eMPF system errors make withdrawing retirement savings a struggle

Since its launch, the eMPF platform has been riddled with errors, and large numbers of Hong Kongers report being unable to withdraw their MPF savings through the system. The platform keeps throwing up vague error messages, failing verification and refusing to submit applications, leaving people who need to draw down their retirement savings with no way forward.

Users must first register for the government's digital ID app and then link it to eMPF, a process involving multiple convoluted steps that is especially difficult for the elderly (for example, when fingerprint recognition fails). Some users report that even after completing every step, they are still blocked by the system and have to phone customer service or post a paper application, with the whole process routinely dragging on for three months.

The official platform for the retirement fund that the government compels every worker to contribute to fails to meet even a basic standard of service, so that citizens are stymied at the very moment they most need their savings — a sign of how badly Hong Kong's digital government infrastructure lags behind the public's needs.