Privacy Policy

This Privacy Policy explains how Carver (operated by Carver HK) collects, uses and protects your personal data.

1. Information We Collect

• Email address (account registration, newsletter subscription)
• Account activity data (login times, pain points viewed)
• Payment information (processed through Stripe; we do not store your credit card details)

2. How We Use Your Data

Your data is used solely to provide the service, send the newsletters you have subscribed to, and improve your product experience. We do not sell your personal data to third parties. You may stop receiving newsletters at any time via the unsubscribe link contained in them.

3. Third-Party Services

• Stripe (payment processing)
• Third-party cloud service providers (for data storage, email delivery and website hosting)

When you use the AI business consultant and business plan generation features, the content you input is processed by third-party AI service providers solely for the purpose of generating responses in real time. The servers of some of the above service providers may be located outside Hong Kong, and your data may be stored and processed in those locations.

4. Your Rights

You may request to access, update or delete your personal data at any time. To do so, please email hello@carverhk.com.

5. Cookies

We use essential cookies to maintain your login status, as well as for website traffic analysis. You may disable cookies in your browser settings, but some features may not function properly as a result.

6. Personal Data (Privacy) Ordinance

This service processes users' personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486). You have the right to access, correct or request the deletion of your data. If you have any questions about how your data is used, you may contact us directly.

7. Data Retention

We retain your personal data for as long as your account remains active in order to provide ongoing service. You may email hello@carverhk.com at any time to request the deletion of your account and related data, except for data that must be retained for legal reasons or reasonable operational needs (such as tax and transaction records).

8. Applicable Age

This service is intended for adults. If you are under 18 years of age, please use it only with the consent and supervision of a parent or guardian.

9. Updates to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will post them on this page and update the "Last updated" date shown above.